We've built these guidelines around clarity and fairness. If something doesn't work out the way you expected, we want to make adjustments straightforward and human.
Our courses involve immediate digital access to materials, expert guidance, and community resources. Once you begin engaging with content, our team has already invested effort into your learning journey. That said, we recognize situations change. These terms balance protecting our educators while remaining flexible when life gets complicated.
Expect honesty here. We won't hide behind legal jargon or make the process unnecessarily difficult. You'll find specific scenarios below, each explained through the lens of what actually happens rather than abstract policy language.
Within the first seven calendar days following course enrollment, you may request a full account credit if you haven't progressed beyond the introductory module. This timeframe exists because early engagement usually reveals whether the learning approach matches your expectations.
Here's the practical side: if you've downloaded extensive resources, participated in live sessions, or completed multiple assignments, the "full credit" option becomes less straightforward. At that point, we've delivered substantial value, and any adjustment would need individual discussion with our support team.
Sometimes technology doesn't cooperate. If platform problems prevent you from accessing course materials, and our technical team can't resolve the issue within 48 hours, you qualify for either a complete credit or extended access equal to the disruption period.
Document the problem when it occurs. Screenshots help. So do specific error messages. The faster we can verify the technical issue, the quicker we can arrange appropriate compensation.
Serious health situations that prevent course completion may qualify for credit or extended access. We'll need documentation from a healthcare provider, but we handle these conversations privately and respectfully.
International moves or major relocations occasionally conflict with course schedules, especially programs requiring real-time participation. We evaluate these individually based on timing and circumstances.
Sudden job loss or dramatic work schedule shifts might affect your ability to engage. While we can't guarantee adjustments, we explore options like program deferrals or partial credits where reasonable.
Email support@sirunavelon.com with your enrollment details and a clear explanation of why you're requesting an adjustment. Skip the formality—just tell us what happened and what you're hoping for.
Someone from our team (an actual human, not an automated system) will review your situation within two business days. If we need additional information or documentation, we'll ask specific questions rather than requesting generic proof.
You'll receive a detailed response explaining whether we can accommodate your request, what alternatives might work better, or why circumstances don't align with adjustment criteria. Transparency matters here—no vague corporate responses.
Approved credits typically process within five business days. If we're issuing account credits for future courses, those become available immediately. Bank-level refunds take longer because financial institutions operate on their own schedules, usually 7-10 business days beyond our processing.
Not everything fits neatly into categories. We've encountered family emergencies, natural disasters, sudden caregiving responsibilities, and other genuinely difficult situations that don't match our standard criteria but deserve consideration.
In these cases, we evaluate based on the specific context, your engagement level before the situation arose, and what adjustment would be fair given the circumstances. There's no formula here—just honest assessment of whether we can help without compromising our ability to support other learners.
Some situations fall clearly outside adjustment criteria. If you enrolled, accessed all materials, completed the course, and then requested a credit months later, that won't work. Similarly, dissatisfaction with grades or assessment results doesn't trigger adjustments—those connect to performance, not access or delivery problems.
Courses purchased during promotional periods follow the same guidelines as full-price enrollments. The discount doesn't change your access rights or adjustment eligibility.
If you violate community guidelines or platform terms of use, any credit entitlement disappears immediately. We maintain learning environments built on respect and integrity, and that expectation isn't negotiable.
Let's say you're three weeks into an eight-week course, something significant happens, and you can't continue. Depending on how much content you accessed and what caused the interruption, we might offer a partial credit reflecting the unused portion, or we might suggest pausing and resuming when circumstances improve.
These conversations happen case by case. Mathematical formulas don't capture the nuance of individual situations, so we rely on judgment calls that consider both your investment and ours.
Credits we issue remain valid for eighteen months from the approval date. After that window closes, unused credits expire. We send reminders at twelve months and sixteen months, but tracking your credit status is ultimately your responsibility.
Account credits can't be transferred to other individuals or converted to cash equivalents. They exist specifically for your continued learning with sirunavelon.
If you received a credit and subsequently re-enroll using that credit, different guidelines apply to any future adjustment requests. Essentially, you get one genuine opportunity for adjustment per course topic area.
We continuously improve courses based on industry developments and learner feedback. Occasionally this means significant content revisions mid-session. If changes fundamentally alter what you enrolled for, we'll either provide supplementary materials bridging the gap or offer adjustment options.
Minor updates, additional resources, or improved explanations don't qualify as "fundamental alterations." We're talking about scenarios where the core curriculum shifts in ways that affect your learning objectives.
These guidelines cover common situations, but your specific circumstances might raise questions we haven't addressed. That's normal. Reach out with specific questions rather than trying to interpret whether you fit a particular category.
We'd rather have direct conversations than watch you struggle with ambiguous interpretations. Our goal is fair treatment informed by actual situations, not rigid adherence to pre-determined categories.
Questions about these guidelines or need to discuss your specific situation? Contact our support team directly.